Thank you for shopping with Baopals. Below, you will find the details of our return and exchange policy. If your situation is not covered under the scenarios listed, please feel free to contact us at global@baopals.com for further assistance.
1. Returning an Unwanted Product
If you are not satisfied with a product after receiving it, you may return it to us. Please ensure that:
- The product is in clean, unused, and new condition.
- The product is in its original unopened packaging.
- You are responsible for covering the return shipping costs.
2. Returning Gifts or Promotional Items
If the order included any free gifts or promotional items, they must also be returned along with the main product.
3. Exchanging an Item
If you would like to exchange a product, you may return the current item to us. Please note:
- The buyer is responsible for the return shipping costs.
- Once you have returned the unwanted item, you may purchase the desired replacement product directly from global.baopals.com.
For more information about items that are not eligible for returns, refunds, or exchanges, please refer to the section "Products Not Accepted for Refund, Return & Exchange."