Thank you for shopping with Baopals. Below, you will find the details of our refund policy. If your situation is not covered under the scenarios listed below, please do not hesitate to contact us at global@baopals.com for assistance.
1. Non-Delivery of Products
If you do not receive your product, you are eligible for a full refund or may choose to have the product resent to you.
2. Product Not as Described
If the product you receive significantly differs from its description, you are eligible for a full refund or a partial refund, depending on the extent of the discrepancy.
3. Incorrect Item Received
If you receive the wrong product, you may choose to receive a refund or request that we send you the correct item.
4. Defective or Damaged Products
If the product arrives defective or damaged, you are eligible for a refund or a replacement. To ensure eligibility for a refund or exchange, please inspect the package when it arrives. If you discover damage, report it before accepting the package. Please note that claims for defective or damaged products made after acceptance of the package may not qualify for a refund or replacement.
For more details about items that are not eligible for refunds, returns, or exchanges, please refer to the section "Products Not Accepted for Refund, Return & Exchange."