Below is a list of products that are typically not eligible for refunds, returns, or exchanges. This list is not exhaustive. If your product is not listed below, or if you are uncertain whether it falls under this policy, please contact us at global@baopals.com for clarification.
1 Customized Products
Examples: Personalized products, custom design services, made-to-order items, etc.
2. Fresh Products
Examples: Green plants, flowers, seafood, meat, fresh fruit, etc.
3. Virtual Products
Examples: Software, digital videos, online services, etc.
4. Books
Examples: Magazines, books, newspapers, printed materials, etc.
5. Personal & Hygiene Products
Examples: Toothbrushes, underwear, personal hygiene items, etc.
6. Activated Electronics
Examples: Mobile phones, laptops, office supplies, and other electronics that have been activated or registered.
7. Special Products
Examples: Second-hand products, or items specifically marked as "Non-Returnable or Non-Refundable" at the time of purchase.
If you have any questions or need further assistance, please reach out to our support team.